About Tim
Hello! As a Vehicle Sales Consultant my goal is to ensure my customer's needs are met and that your vehicle buying experience exceeds your expectations from start to finish. I want make sure that all of my customers are making informed buying decisions with options and that you feel supported and confident with your purchase. I will work diligently to make sure you are completely satisfied with your car buying experience. My career includes 20+ years in the retail space serving customers and building lasting connections. I'm a Marine Corps Veteran with a Political Science degree from Western Illinois University. My free time is spent going to the movies, watching college sports, and being with my family. I've also traveled extensively, including time in Japan, Australia, and Hawaii. I'm a big fan of the Detroit Lions and Tigers. I look forward to helping you!
Customer rating
4.8 / 5 based on 26 ratings (20 written reviews)
Recent reviews
We found Tim deep into our search for just the right vehicle. Tim was professional, courteous and friendly. He got us a great price and finalized everything in an easy and timely manner.
— Betty B. ,
Working with Tim was a pleasure. The communication was on spot and timely even when there was a snag, it was taken care of quickly and efficiently.
— Rockey L. ,
It was great. Tim was very helpful. He helped me work through three different vehicles that I might be interested in with question about each one, then eventually narrowing it down to the Civic Hybrid Sport with a color that I liked. He was able to work a great deal with the financing, going the rout of leasing instead of buying it out-right. He was able to get my payment where I wanted and even got a little back on my trade-in. Very good experience with Tim-I would recommend him to anyone who would want to buy a Honda.
— Maureen S. ,
Very good experience with Tim after terrible experience with Serra Mazda. After agreeing on price on Monday for used Mazda, getting certified check and insurance, and setting appointment on Wednesday to pick up, received call Wednesday morning telling me they sold vehicle the night before. The salesman per dealership procedures, pulled vehicle folder and keys and another group bypassed the system and sold anyways.
— Dwight B. ,
Tim was amazing through the whole process. Professional and friendly. Process went smoothly. If I ever need a new vehicle again. I will make the long drive back serra!
— Tiffany D. ,
Tim was such a great help through the whole process of leasing my new car. We spent a great deal of time weighing out the many alternative possibilities that were best for my budget. Tim was always very patient and understanding of my plight to get into a new vehicle quickly, and I never felt pressured into make a rash decision, but rather encouraged to ask as many questions as I felt necessary. Even when Tim and I questioned one of the processes for the final sale, he made sure to use the team resources available to him, which to me is a very important aspect of a professional interaction of the highest quality ! And I benefited from the final outcome, not only in one regard, but in the whole Serra Honda/Brighton experience, from the care and compassion I felt, to the teamwork the staff displayed for the satisfaction of its customer. Thank you, Tim Keeley, for your kindness throughout what was a difficult and emotional day for me. I appreciate you immensely !
— Denise V. ,
Tim was very helpful and made leasing my new Honda very easy and stress-free.
— James R. ,
Tim gave us the personal service that I value. He listened to what we were looking for and was curious which allowed him to find exactly what we wanted in a vehicle. There was no moment that we felt pressured or rushed to make a decision. He seems to be the type of person that has the ability shatter the negative stigmas attached to car sales and other experiences that I have had at dealerships in the past.
— Kevin K. ,
Very good
— Douglas K. ,
Excellent customer service skills, went above and beyond
— Rene K. ,
Specialties
- CRV
- CIVIC
- PASSPORT
- PILOT
- ODYSSEY