# Serra Honda Brighton - Detailed Adviser Profiles > Organization: Serra Honda Brighton > Team Site: https://serrahondabrighton.adviserly.com > Dealership Homepage: https://www.serrahondabrighton.com Companion to [llms.txt](https://serrahondabrighton.adviserly.com/llms.txt). Full per-adviser record: bio, title, department, ratings, lifetime and recent sold/serviced counts, languages, specialties, contact info, up to 5 recent review texts, and an optional joined date when available. Fields that are empty, null, or zero for a given adviser are intentionally omitted from that adviser's block — a sparse profile reflects missing source data, not a rendering bug. ## Advisers ### Bobby Fletcher - Profile: [https://serrahondabrighton.adviserly.com/bobby-fletcher/reviews](https://serrahondabrighton.adviserly.com/bobby-fletcher/reviews) - Department: Sales (Sales) - Title: Vehicle Sales Consultant - Rating: 4.9 stars (237 ratings, 165 reviews) - Lifetime vehicles sold: 637 - Recent vehicles sold: 24 - Sales specialties: CX-30, CX-90, CX5, CX50, MAZDA 3 Hi I’m Bobby – Vehicle Sales Consultant at Serra Honda Mazda Brighton! I’m here to make your car-buying experience as easy and enjoyable as possible. At Serra Honda Mazda Brighton, I take pride in offering honest advice, clear communication, and a no-pressure approach so you can feel confident every step of the way. Whether you’re shopping for your very first car or looking for an upgrade, I’m committed to helping you find the right fit for your needs and budget. Let’s get you on the road in something you’ll love! Recent reviews: - 2026-03-26 | 5.0/5 | Lea B. — Great experience, zero pressure. He came right out as soon as we were out of the car and kept me informed of each step. He was very patient while I contacted a lien holder on an 18yr old car title and while I was on home with my insurance company. I would definitely go back to him in the future and can't recommend him enough. - 2026-04-04 | 5.0/5 | Keith F. — Bobby was low pressure, but with quick responses and great knowledge which is extremely helpful in buying, leasing or financing a vehicle. He made the car buying experience flawless and pleasant even to the point that we bought another Mazda through him within a week. Outstanding job! Nicely done Serra Mazda for hiring him. - 2026-03-29 | 5.0/5 | Susan V. — Bobby was very professional, made me feel very comfortable & answered all my questions and was very patient with me. I would definitely recommend him to family & friends when interested in replacing their cars. ### Brendan Freeman - Profile: [https://serrahondabrighton.adviserly.com/brendan-freeman/reviews](https://serrahondabrighton.adviserly.com/brendan-freeman/reviews) - Department: Sales (Sales) - Title: Vehicle Sales Consultant - Rating: 4.9 stars (266 ratings, 191 reviews) - Lifetime vehicles sold: 1142 - Recent vehicles sold: 40 - Sales specialties: CIVIC, CRV, HRV, ODYSSEY, PILOT Hello and welcome! As a Sales Specialist, I’m thrilled to be part of a dedicated team working hard to create great experiences for our valued customers. Whether you’ve just started shopping for your new car or are ready to make a deal, we’re here to help. Originally from Grand Blanc, Michigan, I’m a twin with a brother named Easton! I’m a graduate of Grand Blanc High School who roots hard for the Detroit Lions. When you’re ready to take that next step toward a new car, I look forward to meeting you. Recent reviews: - 2026-04-01 | 5.0/5 | Stephen S. — My leasing experience was excellent from start to finish. Brendan was pleasant, efficient, and genuinely helpful throughout the process. He took the time to answer all my questions clearly, made sure I understood my options, and kept everything moving smoothly without any pressure. The entire experience felt straightforward and stress-free, and I left confident in my decision. I would definitely recommend working with him to anyone considering leasing a vehicle. - 2026-04-07 | 5.0/5 | Kevin J. — Very nice experience. Answered all my questions. He continually followed up as I was looking at options. Everything was transparent on the purchase side. He offered some dealer add ons but was not pushing you to buy one way or the other. The purchase was seamless. Thank you again. - 2026-03-31 | 5.0/5 | Michael J. — This was the easiest and best car buying experience I've had. Brendan was honest, quick to respond and easy to work with. Very happy with the purchase and the process. ### Darryl Caliman - Profile: [https://serrahondabrighton.adviserly.com/darryl-caliman/reviews](https://serrahondabrighton.adviserly.com/darryl-caliman/reviews) - Department: Sales (Sales) - Title: Vehicle Sales Consultant - Rating: 4.9 stars (107 ratings, 81 reviews) - Lifetime vehicles sold: 401 - Recent vehicles sold: 13 - Sales specialties: CIVIC, CRV, HRV, ODYSSEY, PILOT I began selling Hondas in 2001 and have been a member of COSL since then. The best aspect of my job is meeting new customers and colleagues and building great working relationships. I love traveling, writing, and enjoying a great meal with my wife and friends in my free time. Please don't hesitate to stop by so I can help you find the perfect vehicle! Recent reviews: - 2026-01-16 | 5.0/5 | Jon B. — This is the 3rd car we have pruchased from Darryl within the last 11 months. Every experience has been very positive. We now have 3 Honda's in the family- Hybrid CRV (new purchase), Hybrid Accord (used purchase) and Civic (new lease). These are the first Honda's we have ever owned so we are looking forward to the quality, reliability and efficiency that these vehicles provide. Darryl has been great in working with us through each purchase. - 2026-04-15 | 5.0/5 | Jamie L. — Darryl was friendly and professional. He was respectful of the fact that I wanted to be out of the dealership by a certain time. He answered all my questions and got the deal done fairly quickly. - 2026-01-30 | 5.0/5 | Shannon L. — Darryl was extremely helpful and kind. He made the whole car buying process as pain-free as possible, and I could not be more happy with all his help. 10/10 I highly recommend! ### Dominic Aldridge - Profile: [https://serrahondabrighton.adviserly.com/dominic-aldridge/reviews](https://serrahondabrighton.adviserly.com/dominic-aldridge/reviews) - Department: Sales (Sales) - Title: Vehicle Sales Consultant - Rating: 4.9 stars (68 ratings, 44 reviews) - Lifetime vehicles sold: 157 - Recent vehicles sold: 21 - Sales specialties: CX-30, CX-90, CX5, CX50, MAZDA 3 - Call: 810-306-2637 Hi, I'm a Vehicle Sales Consultant at Serra Honda Mazda Brighton. I'm originally from Grand Blanc and went to both Grand Blanc and Davison High Schools. I've traveled to several places, including Florida, Mexico, and the Bahamas, so I've got a pretty broad perspective. I played baseball growing up and still enjoy collecting baseball cards. I've always been passionate about cars, and I'm excited to help people find the right vehicle for their needs. I'm dedicated to assisting others, regardless of the circumstances. Recent reviews: - 2026-04-27 | 5.0/5 | John B. — We worked with Dominic throughout the whole car buying process. He was very personable, professional, and patient as we were undecided on what vehicle we wanted. Ultimately, we chose the CX 50 Hybrid. I have a high service expectation from the customer experience perspective and Dominic definitely delivered. We were VERY happy with the pricing as well. Ask for Dominic and you won't be disappointed. We'll done Mazda Brighton. We love our new ride. - 2026-04-14 | 5.0/5 | Benjamin P. — Dominic was very professional, warm, conversational, and not pushy. I only ended up using Serra Brighton because they were the only dealership in the state with the exact car I was looking for, but I would recommend Dominic to friends after working with him. - 2026-04-14 | 5.0/5 | Fiona S. — Purchasing my new vehicle with Dominic was a great experience from start to finish. He was very knowledgeable, helpful and accommodating, and easy to talk to. I would definitely recommend purchasing a vehicle from Dominic! ### Greg Filby - Profile: [https://serrahondabrighton.adviserly.com/greg-filby/reviews](https://serrahondabrighton.adviserly.com/greg-filby/reviews) - Department: Sales (Sales) - Title: Vehicle Sales Consultant - Rating: 5.0 stars (18 ratings, 15 reviews) - Lifetime vehicles sold: 62 - Recent vehicles sold: 19 - Sales specialties: CRV, CX-30, CX5, CX50, MAZDA 3 I'm a Vehicle Sales Consultant here at Serra Honda Mazda Brighton, and I'm based out of New Hudson, Michigan. I love helping people find the right vehicle to move them into the next phase of their life. I pride myself on being relatable, honest, and easy to talk to – making sure you're comfortable throughout the process. Outside of work, I train Brazilian Jiu-Jitsu and currently hold a purple belt. In the summer, you can usually find me camping or out on the disc golf course. My fiancée keeps me grounded, and I always bring that same down-to-earth energy and straight-to-the-point approach to helping my customers. Recent reviews: - 2026-03-23 | 5.0/5 | Jennifer H. — Greg did an outstanding job! From start to finish he was kind and patient. He explained everything in detail, from including vehicle features, warranty, and financing. He made buying a vehicle an stress-free experience. - 2026-02-10 | 5.0/5 | Emma G. — He was very helpful and gauged his approach to us because we aren’t too receptive to salespeople. He was not pushy and he was very responsive to communication. - 2026-02-13 | 5.0/5 | Alyssa L. — Greg was great! Friendly, to the point, accommodating, and helped me pick out the perfect Mazda. Thanks! ### Joseph Allen - Profile: [https://serrahondabrighton.adviserly.com/joe-allen/reviews](https://serrahondabrighton.adviserly.com/joe-allen/reviews) - Department: Sales (Sales) - Title: Vehicle Sales Consultant - Rating: 4.9 stars (91 ratings, 70 reviews) - Lifetime vehicles sold: 490 - Recent vehicles sold: 10 - Sales specialties: CIVIC, CRV, HRV, PILOT, RIDGLN Welcome! As a Salesperson, I am truly passionate about the brand I represent and the industry as a whole. I was born to work in the car business with both of my parents working in this industry as well. My goal is to help all customers meet their needs, no matter the situation. Originally from Fowlerville, MI, I graduated from Fowlerville High School. I’m a big fan of racing/motorsports, as well as NHL hockey. Recent reviews: - 2026-03-04 | 5.0/5 | Richard P. — I had an excellent experience working with Joseph Allen. He was friendly, patient, and extremely knowledgeable when answering all of my questions about the new 2026 Honda Pilot. We communicated daily by text until we agreed on a sales price, and he made the entire process smooth and stress-free. Joseph also helped prepare all of the necessary paperwork for the purchase, ensuring everything was handled efficiently. He did a fantastic job, and I truly appreciate his professionalism and dedication. - 2026-04-11 | 5.0/5 | Shambhavi S. — We just purchased a car from Serra Brighton dealership and worked with Joe Allen. From start to finish, he was very professional, knowledgeable, patient, and easy to work with. He answered all our questions clearly and made sure we felt comfortable with our decision. He got us a great deal as well. The process was smooth, and we are really happy with our purchase. - 2026-02-26 | 5.0/5 | Susan C. — Joe is very easy to work with. His follow up is exceptional and he listens to one’s requests. I will definitely get another car from Hoe. ### Justice Tolbert - Profile: [https://serrahondabrighton.adviserly.com/justice-tolbert/reviews](https://serrahondabrighton.adviserly.com/justice-tolbert/reviews) - Department: Sales (Sales) - Title: Vehicle Sales Consultant - Rating: 4.9 stars (204 ratings, 141 reviews) - Lifetime vehicles sold: 638 - Recent vehicles sold: 22 - Sales specialties: CX-30, CX-90, CX5, CX50, MAZDA 3 When you’re ready to find your next car, please stop by Serra Honda Mazda Brighton and ask for Justice Tolbert! Customers enjoy working with me because of my caring nature, friendliness, and commitment to high-quality service. I also bring a strong passion for vehicles into the dealership daily. In my younger days, I played football and basketball, but now, video games and hanging out with family and friends are activities I take up in my free time. However, I’m still a football superfan! I am here to ensure that when you leave our dealership, you are satisfied with the entire purchasing process, especially your customer experience! Recent reviews: - 2026-04-01 | 5.0/5 | Ketesa A. — My experience with Justice was top tier. I typically do not like the car buying process because it can be overwhelming, time consuming, and uncomfortable because many salespeople are overbearing. This was not my experience with Justice. He made the process seamless and wanted me to have exactly what I wanted rather than something that would just make sure he got a sale. - 2026-03-24 | 5.0/5 | Paul M. — I had a question and he happened to be there to answer it. I didn’t even know he was a salesman. I was there for service. Well, we got to talking.I had been considering an upgrade.Justice is not only a good salesman,he made everything painless,He’s just an all around nice guy. Justice got me great trade in price and made sure I was happy. I was. - 2026-03-03 | 5.0/5 | Douglas R. — Justice took the time to make sure we were satisfied with our purchase, and before we left, he walked us through the features we needed to understand. We didn’t have an opportunity to see the car prior to going to the dealership, and Justice made sure that vehicle was the one we wanted. ### Morgan Sprader - Profile: [https://serrahondabrighton.adviserly.com/morgan-sprader/reviews](https://serrahondabrighton.adviserly.com/morgan-sprader/reviews) - Department: Sales (Sales) - Title: Vehicle Sales Consultant - Rating: 5.0 stars (119 ratings, 82 reviews) - Lifetime vehicles sold: 505 - Recent vehicles sold: 14 - Sales specialties: CIVIC, CRV, HRV, PASSPORT, PILOT Thanks for stopping by the Serra Honda Mazda Brighton website! As a sales specialist, I’m always ready to solve your automotive needs, going above and beyond to ensure you understand every option available. I’ll give you the details necessary to make the best purchasing decision for your family. I have been a part of the Serra Brighton family since July 2019. My favorite part about this job is that no two days are the same, and I meet new people daily. Outside work, I like traveling and spending time with my dog. Recent reviews: - 2026-03-01 | 5.0/5 | Michael C. — Outstanding car buying experience with Morgan. Great to work with. She is extremely helpful and knowledgeable. This is our 4th or 5th car we have bought from Morgan. The most friendly and no pressure car buying experience we have ever experienced. Honda makes a great product and Morgan and everyone at Serra Hona are helpful and easy to work with. - 2026-01-27 | 5.0/5 | Mohamed H. — Morgan took the stress out of buying a new vehicle. She kept us informed about our vehicle order. She answered all our questions and made the car buying experience very easy. I would highly recommend her to anyone buying a new Honda. - 2026-03-23 | 5.0/5 | Amy L. — Morgan was great to work with. Made us feel just like family. When we weren’t sure what model we wanted, she answered all of our questions. This helped us decide which way to go and we are very happy with our choice in vehicle. ### Noah Edwards - Profile: [https://serrahondabrighton.adviserly.com/noah-edwards/reviews](https://serrahondabrighton.adviserly.com/noah-edwards/reviews) - Department: Sales (Sales) - Title: Vehicle Sales Consultant - Rating: 4.9 stars (15 ratings, 10 reviews) - Lifetime vehicles sold: 96 - Recent vehicles sold: 20 - Sales specialties: CIVIC, CIVIC HATCHBACK, CRV, EQUINOX, RIDGLN I'm a sales Consultant with eight years in the game, originally from Twinsburg, Ohio. I'm a Notre Dame grad. I'd say I'm a competitive and persistent person, traits I picked up from football and wrestling. I enjoy building relationships and I'm dedicated to helping people find the right vehicle. Recent reviews: - 2025-11-20 | 5.0/5 | Christy W. — Noah was awesome! I was looking for an older car for a good price that I could afford. He went above and beyond to get what I wanted and needed. He was extremely kind & helpful. He always gave me updates on my car while it was being cleaned and detailed. I would definitely purchase from him again. Serra Honda is an exceptional dealership. Great customer service, very clean dealership. Great staff all the way around. I would 100% recommend Noah and Serra Honda for your next vehicle. - 2025-11-29 | 5.0/5 | Devon K. — Noah was great, answered all my questions. Sought answers if he was unsure or wanted to verify so I had the best information to make my decision. Helpful and supportive, really appriciated not feeling rushed or like I was asking too much. - 2026-03-27 | 5.0/5 | Shanda A. — He was friendly, personable and easy to work with, I would refer a friend or family member to him if they were in the market for a car. ### Samuel Hamaker - Profile: [https://serrahondabrighton.adviserly.com/samuel-hamaker/reviews](https://serrahondabrighton.adviserly.com/samuel-hamaker/reviews) - Department: Sales (Sales) - Title: Vehicle Sales Consultant - Rating: 4.8 stars (57 ratings, 42 reviews) - Lifetime vehicles sold: 280 - Recent vehicles sold: 25 - Sales specialties: CIVIC, CRV, HRV, ODYSSEY, PILOT - Call: 810-423-3918 Hello, I’m Sam Hamaker, a dedicated alum of Michigan State University, holding a degree in advertising. With a fervent enthusiasm for customer service, I bring a blend of academic expertise and practical passion to the field. Originally hailing from the Grand Blanc area, I graduated from Grand Blanc High School in 2019, instilling in me a strong sense of community and dedication to excellence. As a lifelong aficionado of Detroit sports, particularly the esteemed Detroit Lions, I’ve cultivated a profound connection to the team and its endeavors. Notably, I had the privilege of attending both home playoff games during the 23-24 season, further fueling my fervor for sportsmanship and commitment to excellence. Recent reviews: - 2026-01-17 | 5.0/5 | Steven S. — We had an outstanding experience working with Sam. From the moment we walked in, he was warm, friendly, and genuinely interested in helping my wife and I find the right car rather than pushing us toward something we didn’t want. His knowledge was impressive- he answered every question clearly and confidently, and he made the entire process feel easy and stress-free. What I appreciate most was the low-pressure approach. I never felt rushed or persuaded; instead, he gave us space and information we needed to make the best decision for ourselves . It’s rare to find someone in sales who combines professionalism, expertise, and such a relaxed, customer-first attitude. I highly recommend working with him if you’re looking for a smooth, enjoyable car-buying experience. - 2026-01-07 | 5.0/5 | David H. — I had a great experience working with my salesperson Samuel Hamaker. He was very knowledgeable, took the time to go over everything thoroughly, and made sure I was comfortable with all the features of the car. He even helped me set up Apple CarPlay and walked me through the system settings. The whole process was smooth and stress-free. Highly recommend working with him! - 2026-01-20 | 5.0/5 | Jeffrey S. — Samuel was perfect. Cool, calm, and collected, and just a really nice, professional guy. He helped me upgrade the tires on a CPO without hassle, and props to Serra for pricing things properly. Fair. No surprises. Really great experience and worth the drive to Brighton from Rochester Hills. Thanks, Samuel and team! ### Thomas Restifo - Profile: [https://serrahondabrighton.adviserly.com/thomas-restifo/reviews](https://serrahondabrighton.adviserly.com/thomas-restifo/reviews) - Department: Sales (Sales) - Title: Vehicle Sales Consultant - Rating: 4.9 stars (78 ratings, 56 reviews) - Lifetime vehicles sold: 271 - Recent vehicles sold: 21 - Sales specialties: CX-30, CX-90, CX5, CX50, MAZDA 3 Welcome to the Serra Mazda Brighton website! I hope you’ve enjoyed your time on the site, and I look forward to meeting you in person soon. You can rely on me for an upbeat, informative, and easygoing purchasing process. I learn more about my guests to find the vehicle that suits them best, and that’s what I’ll do from the moment we meet. My ultimate goal is to see you drive off in a car, truck, or SUV you love! Outside work, I like relaxing and being around family and friends. Traveling is one of my favorite pastimes, having been to 48 states and enjoying the different atmospheres, trends, and cultures. Everyone knows me for my easygoing attitude and fun demeanor. If I can assist someone, I’m always there to do it! Recent reviews: - 2026-03-27 | 5.0/5 | Jeremy M. — My overall experience with Tom as my sales consultant was outstanding. He was knowledgeable, efficient, and friendly, but what I appreciated most of all was what he wasn't. Tom wasn't pushy or overbearing. I was able to make my decision at my pace and Tom was available to answer any questions I had during the process. Tom will be the sales consultant I request in the future and I will recommend him to anyone looking to purchase / lease a vehicle from Serra Mazda of Brighton. - 2026-03-29 | 5.0/5 | Stacey H. — I appreciated the time Tom took to go over the features in the car before we took a test drive. I have never had a salesperson for ANY of the vehicles I have ever purchased in life, take the time to do that. It was a nice touch and with all the technology in today’s vehicles, there were no surprises when we took to the road. I would consider giving him a bonus :) - 2026-04-12 | 5.0/5 | Naomi A. — As soon as I made my request for a new vehicle, Tom was dedicated to providing all that I needed for a 100% satisfaction experience, which he achieved successfully. He gave all the information we needed on time, made sure the service was quick and complete. Thank you ### Tim Keeley - Profile: [https://serrahondabrighton.adviserly.com/tim-keeley/reviews](https://serrahondabrighton.adviserly.com/tim-keeley/reviews) - Department: Sales (Sales) - Title: Vehicle Sales Consultant - Rating: 4.8 stars (22 ratings, 16 reviews) - Lifetime vehicles sold: 120 - Recent vehicles sold: 17 - Sales specialties: CIVIC, CRV, HRV, PASSPORT, PILOT - Call: 8102251211 Hello! As a Vehicle Sales Consultant my goal is to ensure my customer's needs are met and that your vehicle buying experience exceeds your expectations from start to finish. I want make sure that all of my customers are making informed buying decisions with options and that you feel supported and confident with your purchase. I will work diligently to make sure you are completely satisfied with your car buying experience. My career includes 20+ years in the retail space serving customers and building lasting connections. I'm a Marine Corps Veteran with a Political Science degree from Western Illinois University. My free time is spent going to the movies, watching college sports, and being with my family. I've also traveled extensively, including time in Japan, Australia, and Hawaii. I'm a big fan of the Detroit Lions and Tigers. I look forward to helping you! Recent reviews: - 2026-02-02 | 5.0/5 | Kevin K. — Tim gave us the personal service that I value. He listened to what we were looking for and was curious which allowed him to find exactly what we wanted in a vehicle. There was no moment that we felt pressured or rushed to make a decision. He seems to be the type of person that has the ability shatter the negative stigmas attached to car sales and other experiences that I have had at dealerships in the past. - 2025-12-25 | 5.0/5 | Paul D. — We have been looking for a vehicle for a few months, the first few dealerships were very difficult to work with. A number of the standard routines were used on us, including being offered a price, only to get there and be told that really isn' t the price. We researched online and were offered the same price and felt we were treated honestly. Highly recommend stopping in. - 2026-04-10 | 5.0/5 | Tiffany D. — Tim was amazing through the whole process. Professional and friendly. Process went smoothly. If I ever need a new vehicle again. I will make the long drive back serra! ### Gary Slyfield - Profile: [https://serrahondabrighton.adviserly.com/gary-slyfield/reviews](https://serrahondabrighton.adviserly.com/gary-slyfield/reviews) - Department: Service (Service) - Title: Service Advisor - Rating: 4.9 stars (405 ratings, 244 reviews) - Lifetime vehicles serviced: 6754 - Recent vehicles serviced: 201 Born and raised in Livingston County. I love this area and the customers are awesome! I bring a lot of enthusiasm to my job as a Service Advisor working hard to make sure our customers get everything they need. When I'm not working, I enjoy beach trips, camping, and watching the sunset with my family. My kids and I love running our 30+ RC vehicles around parks and our yard. I'm also a roller coaster fanatic and a big fan of saltwater aquariums. Recent reviews: - 2024-09-24 | 5.0/5 | Steve R. — Gary is always friendly and attentive. He’s very knowledgeable about maintenance and pricing for all our vehicles! We’ve have purchased several Hondas from BRIGHTON HONDA/SERRA HONDA AND WILL CONTINUE TO SUPPORT THEM! Thank You! - 2024-09-26 | 5.0/5 | Dawn W. — Great as always. You have a service team that is kind and friendly. I came in for a routine service apt and it was done quickly. - 2024-09-30 | 5.0/5 | Roy S. — Gary was very friendly, helpful and answered all our questions. Roy Steyskal ### Gordon Berenson - Profile: [https://serrahondabrighton.adviserly.com/gordon-berenson/reviews](https://serrahondabrighton.adviserly.com/gordon-berenson/reviews) - Department: Service (Service) - Title: Service Advisor - Rating: 4.9 stars (226 ratings, 129 reviews) - Lifetime vehicles serviced: 5135 - Recent vehicles serviced: 164 Welcome! As a Service Advisor, I'm happy to be part of a great team working hard to help you keep your car running smoothly and safely. Whether you're coming in for routine maintenance or something more complex, we've got you covered. Though I was born in Montreal, I grew up in St. Louis, West Bloomfield, and Buffalo. After high school, I attended the University of Michigan in Ann Arbor. I look forward to being part of your great experience with us. Recent reviews: - 2024-10-03 | 5.0/5 | Katsuhisa Y. — Metal shaving noise came from right rear wheel on Friday 7:30 pm in Flint. I worried to drive back on Friday night after some event. On Saturday morning, I called the service at Serra Brighton. Geordie took my call and arranged a quick check. The car doesn't show the symptom when Arrived at Serra. He listened to me what has happened and my observation. I waited about an hour in the waiting room enjoying nice coffee. He came back to me and explained me what they did. They didn't find any foreign materials, but, I feel safe to drive this Pilot. - 2024-09-24 | 5.0/5 | Susan B. — Gordon was very professional and friendly. He expedited my service very quickly and efficiently. It was the first time I worked with Gordon and was very pleased with his expertise. Thank you Gordon! - 2024-09-27 | 5.0/5 | Lawrence K. — This was the first time that Gordon was my service advisor and thought he was very personable and also knowledgible about my Honda Accord. I would recommend him highly. ### Mike Thrush - Profile: [https://serrahondabrighton.adviserly.com/mike-thrush/reviews](https://serrahondabrighton.adviserly.com/mike-thrush/reviews) - Department: Service (Service) - Title: Service Advisor - Rating: 4.8 stars (106 ratings, 55 reviews) - Lifetime vehicles serviced: 4498 - Recent vehicles serviced: 171 Hey there! I'm the Service Advisor who's got your back when it comes to your automotive needs for your Honda. I enjoy lacrosse, roller hockey, and golf, I'm not afraid of a challenge, and I'll go the extra mile to help you get your ride running smoothly. Detroit Catholic Central is where I proudly graduated from, and I'm still reppin' the blue and white. And when it comes to football, Go Lions! Currently, I'm working my magic at Serra Honda Mazda Brighton, where our team is dedicated to providing exceptional customer service every step of the way. So whether you need a routine maintenance check or a major repair, don't hesitate to reach out. I'm here to make sure your car feels like a million bucks! Recent reviews: - 2024-09-26 | 5.0/5 | Carolyn S. — I was able to get an appointment right away online. The tire repair only took about an hour even though they were slammed with customers. The price was right, too. - 2024-09-25 | 5.0/5 | Marni G. — Mike was a pleasure as usual. He took very good care of me. He is very professional and helpful. I definitely recommend having him help you with your car's needs. - 2024-09-25 | 5.0/5 | Douglas B. — Quickest and best service appointment I’ve had! It was great talking a little baseball with the guys. Thanks for a quick visit yesterday! ### Rob Gould - Profile: [https://serrahondabrighton.adviserly.com/rob-gould/reviews](https://serrahondabrighton.adviserly.com/rob-gould/reviews) - Department: Service (Service) - Title: Service Advisor - Rating: 4.9 stars (700 ratings, 467 reviews) - Lifetime vehicles serviced: 10116 - Recent vehicles serviced: 318 Welcome! As one of our dealership's Service Advisors, I welcome new opportunities to work with customers to keep their cars in great shape. After almost 30 years in this industry, I've seen much change, but the right way to treat clients is still the same--with great respect and care. For my work, I've been recognized with Serra Automotive Silver Elite 2020, 2021 and 2022, as well as BG Elite Champion 2018, 2019, 2020, 2021, 2022. When you're in need of reliable advice and service, we're here to help. Recent reviews: - 2024-10-10 | 5.0/5 | Katherine F. — I trust Rob’s recommendations when I bring my vehicles in for service. Although I am hesitant to spend additional money with my Ridgeline rapidly approaching 20 years old, Rob understands my concerns and has repeatedly worked with my budget. He is a professional, but has a pleasant personality. - 2024-10-10 | 5.0/5 | Katherine F. — I trust Rob’s recommendations when I bring my vehicles in for service. Although I am hesitant to spend additional money with my newest vehicle being 10 years old, Rob understands my concerns and has repeatedly worked with my budget. He is a professional, but has a pleasant personality. - 2024-10-01 | 5.0/5 | Nora V. — Rob always makes us feel welcome and that he is happy to help us. Rob was very informative on what services were needed and what services could be taken care of next time. ### Brett Paulson - Profile: [https://serrahondabrighton.adviserly.com/brett-paulson](https://serrahondabrighton.adviserly.com/brett-paulson) - Department: Plus (Management) - Title: Mazda Sales Manager - Lifetime vehicles sold: 22 - Recent vehicles sold: 3 - Sales specialties: ACCORD 2/3 DR, CX-30, CX5, CX50, MAZDA 3 Hello and welcome! I'm Brett Paulson, the Sales Manager at Serra Mazda Brighton. With more than 20 years in the automotive field, I uphold one essential principle: the customer comes FIRST! My team and I are committed to ensuring that every transaction is seamless, satisfying, and customized to meet your needs. Whether you're searching for a new or pre-owned vehicle, or require maintenance for your current car, we are here to assist you. Our experienced team is eager to help you discover the ideal car that fits your lifestyle and budget. From the moment you enter our showroom, you will be treated like family. We take pride in offering a transparent and hassle-free buying experience, making sure you feel confident and well-informed throughout the process. Our numerous positive reviews and loyal clients reflect our dedication. We have established a reputation for excellence that we work hard to maintain every day. Thank you for considering Serra Mazda Brighton and know that I am here to help in ANY way I can. Your satisfaction is MY upmost priority and I look forward to working with you! ### Chris Thompson - Profile: [https://serrahondabrighton.adviserly.com/chris-thompson](https://serrahondabrighton.adviserly.com/chris-thompson) - Department: Plus (Management) - Title: Parts Manager Hi, I’m Chris Thompson, Parts Manager at Serra Brighton! Whether you're upgrading, repairing, or customizing your ride, I’m here to make sure you get the right parts with top-notch service. My team and I are passionate about keeping your vehicle running at its best, and we’re always ready to help. Have questions? Stop by or reach out; we've got you covered! ### Debbie Poole - Profile: [https://serrahondabrighton.adviserly.com/debbie-poole](https://serrahondabrighton.adviserly.com/debbie-poole) - Department: Plus (Operations) - Title: Human Resources Admin Greetings, As a seasoned Human Resources Administrator with over two decades of experience and a heart rooted in Pinckney, I'm thrilled to share a glimpse into my journey. Since 1999, I've dedicated myself to fostering a cohesive and supportive work environment while maintaining impeccable records and compliance. My passion for teamwork extends beyond my workplace to the sidelines of Michigan's beloved sports teams: the Detroit Tigers, Lions, Red Wings, and Wolverines. Game days are filled with thunderous cheers echoing from my home. To unwind, I embrace the tranquility of the Lakelands Trail in Pinckney, finding solace and renewal amid nature. My character is defined by integrity, empathy, and a relentless pursuit of excellence. Currently, I'm proud to serve as the Human Resources Administrator at Serra Honda Mazda Brighton, where I strive to cultivate a workplace that empowers employees and reflects the company's core values. I'm eager to connect with like-minded professionals who share my passion for fostering positive and productive work environments. Let's embark on this journey together, where collaboration and growth take center stage. ### Glory Hampton - Profile: [https://serrahondabrighton.adviserly.com/glory-hampton](https://serrahondabrighton.adviserly.com/glory-hampton) - Department: Plus (Operations) - Title: Accounting Clerk Hey there! I'm your Serra Brighton Accounting Clerk from Howell, MI. I'm a graduate of Cleary University and currently continuing my education through Bellevue University. In my free time I became a certified financial coach, as I am passionate about the world of finance! I love being part of the Serra team and truly enjoy working with such a supportive group. Working behind the scenes allows me to focus on keeping things running smoothly so our customers enjoy a seamless experience from start to finish. ### Jason Freeman - Profile: [https://serrahondabrighton.adviserly.com/jason-freeman](https://serrahondabrighton.adviserly.com/jason-freeman) - Department: Plus (Management) - Title: Dealer Partner Born and raised in Michigan. Husband and father of 7 boys and 1 girl. Proud to represent the Serra Organization for the last 20+ years. Alumni of Northwood University. I enjoy playing farmer before and after work with ducks, goats, mini-cow, mini-horse, draft horse, alpaca's, and can't forget the security goose. Very proud of our Brighton Team's commitment to provide world class service to all our customers. ### Jocelyn Abbott - Profile: [https://serrahondabrighton.adviserly.com/jocelyn-abbott](https://serrahondabrighton.adviserly.com/jocelyn-abbott) - Department: Plus (Operations) - Title: Accounts Payable Clerk Hi, I'm an Accounts Payable Clerk at Serra Honda Mazda Brighton. I'm passionate about helping others, especially youth with special needs. I volunteer with a program that uses horses for therapeutic purposes, and it's incredibly rewarding work. My dog, Luna, a Border Collie, is my best friend. I'm known for being compassionate and reliable, and I bring that same dedication to my work. ### Judy Sprader - Profile: [https://serrahondabrighton.adviserly.com/judy-sprader](https://serrahondabrighton.adviserly.com/judy-sprader) - Department: Plus (Management) - Title: Honda Sales Manager Welcome! As a Honda Sales Manager, I love leading a team dedicated to helping customers get into cars they love. I bring more than 30 years of automotive industry experience to my role along with a passion for great service. Whether you’ve just started shopping or know exactly what you’re looking for, we make the entire process easy and fun. Originally from Midland, Michigan, I’m a graduate of Midland High School and the Northwood Institute. My husband is a realtor, and my daughter is a sales associate with Serra Automotive group! We love vacationing in Florida! When you’re ready to take that next step toward a new car, we look forward to meeting you! ### Kameron Webster - Profile: [https://serrahondabrighton.adviserly.com/kameron-webster](https://serrahondabrighton.adviserly.com/kameron-webster) - Department: Plus (Management) - Title: Pre-Owned Inventory Manager Welcome! As our dealership’s Pre-Owned Inventory Manager, I enjoy helping our customers get into great cars that perfectly fit their lifestyles and budgets. Known for my smile and friendly personality, I’ve always loved cars, so this work is a natural fit for me. Originally from the Flint and Grand Blanc areas, I graduated from Grand Blanc High School. Working in the automotive industry in some way since I was 16 years old has allowed me to learn so much, something I’m very proud of. When it comes to sports, I root for the Dallas Cowboys! ### Kim Wilson - Profile: [https://serrahondabrighton.adviserly.com/kim-wilson](https://serrahondabrighton.adviserly.com/kim-wilson) - Department: Plus (Management) - Title: Controller Welcome! I'm proud to be part of the team working behind the scenes to create great car-buying experiences for our customers. I've been in this industry for more than 40 years and while so much has changed, the right way to treat customers remains the same. I'm originally from Michigan where I graduated from Churchill High School in Livonia. I have two amazing daughters who also work at auto dealerships. When I'm not working, I enjoy knitting, crocheting, and baking. I can often be found tending to my two saltwater aquariums and listening to country music. My favorite family activities include game nights and camping. ### Louis Basom - Profile: [https://serrahondabrighton.adviserly.com/louis-basom](https://serrahondabrighton.adviserly.com/louis-basom) - Department: Plus (Serra Superior Collision Center) - Title: Parts Manager As a Parts Manager with Serra Superior Collision, I’m a reliable and hardworking individual known for my meticulous attention to detail. Growing up in Milan, Michigan, I attended Milan High School and have a deep affinity for Michigan Football. My family, including my beloved wife Hayley and our son Breyden, is my everything. Outside of work, I enjoy hiking, visiting amusement parks, and attending Michigan games. I am passionate about ensuring that the parts we receive are accurate and undamaged. Discussing cars and sports brings me immense joy and enriches my interactions with customers. Currently employed at Serra Superior Collision, I strive to provide exceptional service by understanding our customers' needs and exceeding their expectations. I am eager to contribute to the success of the body shop and make a positive impact on our community. ### Megan Liggett - Profile: [https://serrahondabrighton.adviserly.com/megan-liggett](https://serrahondabrighton.adviserly.com/megan-liggett) - Department: Plus (Management) - Title: Customer Experience Manager Thank you for stopping by the Serra Honda Brighton website; our dealership offers high-quality vehicles, exceptional automotive services, and top-notch customer assistance! I'm Megan Liggett, a VIP Guest Concierge with seven years of auto experience. I'm here to ensure you get the help you deserve and the answers you need! I grew up in Burton, Michigan, and attended Atherton High School and Baker College. My skills include strong communication, excellent problem-solving, dependability, and great coordination. When I'm not working hard, I love being around my family, especially my daughter. She is the sweetest, funniest, and most fearless little girl - my world! I enjoy fishing, fantasy football, and making arts and crafts with my daughter. During social discussions, topics I like include football, UFC, mom life, and anything about my favorite team, the Detroit Lions! I am passionate about guiding our customers through their car-buying journey and ensuring they have an excellent experience with us from start to finish! I'm a great listener and dependable; I take the time to understand each customer's unique situation to accommodate their wants and needs! ### Neno Jones - Profile: [https://serrahondabrighton.adviserly.com/neno-jones](https://serrahondabrighton.adviserly.com/neno-jones) - Department: Plus (Finance) - Title: Finance Manager As a highly driven Finance Manager with 10 years of experience, I am passionate about helping others achieve their financial goals. With a strong attention to detail and a personable demeanor, I strive to create a positive and collaborative work environment. Outside of work, I cherish my time with my beloved four-year-old boy and two-year-old girl. I am also an avid Detroit Lions fan and enjoy discussing sports and current events. My passions extend to Jamaica, where I have had the opportunity to travel and experience its rich culture. At Serra Honda Mazda Brighton, I have consistently exceeded expectations by providing exceptional customer service and implementing innovative financial solutions. My commitment to helping others extends beyond the workplace, where I volunteer my time to support local charities and mentor aspiring professionals. I am eager to continue leveraging my skills and experience to make a meaningful impact in the lives of others. I am confident that my unwavering dedication to excellence and my passion for helping others will enable me to excel in this role and beyond. ### Pam Taggart - Profile: [https://serrahondabrighton.adviserly.com/pam-taggart](https://serrahondabrighton.adviserly.com/pam-taggart) - Department: Plus (Operations) - Title: Front Desk Receptionist Hi, I'm Pam, a Front Desk Receptionist at Serra Brighton. I love working with people and have a passion for automobiles, which makes my role here so rewarding. Providing friendly, helpful service and making sure everyone feels welcome is what I do best! Outside of work, I enjoy practicing yoga, decorating my home, and keeping up with current events. I'm also a big fan of the Detroit Lions and Tigers! Most importantly, I’m a proud mom to my two wonderful children, Lauren and Ryan. Whether it’s celebrating special occasions, chatting about the weather, or finding the perfect décor, I love connecting with others. Looking forward to welcoming you to Serra Brighton! ### Rich Chambless - Profile: [https://serrahondabrighton.adviserly.com/rich-chambless](https://serrahondabrighton.adviserly.com/rich-chambless) - Department: Plus (Management) - Title: Fixed Operations Director - Lifetime vehicles serviced: 447 - Recent vehicles serviced: 11 Hello and welcome! I love the car business, the people we serve, and all the great colleagues on my team. As a Fixed Operations Director, I welcome new opportunities to keep customer cars running smoothly and safely. I’m both Honda and Mazda Master Certified with more than 30 years of experience in this industry, 21 with this dealership alone. I’ve built my career running service centers, parts departments, and body shops. But my greatest skill is taking an upset customer and turning them into a lifetime HAPPY customer. Originally from St. Charles MO, I graduated from Francis Howell North High School. My wife and I are proud parents to four children. I root for the Pittsburgh Steelers and enjoy bass fishing in my free time. We look forward to providing you with the service you deserve! ### Stephanie Chandler - Profile: [https://serrahondabrighton.adviserly.com/stephanie-chandler](https://serrahondabrighton.adviserly.com/stephanie-chandler) - Department: Plus (Operations) - Title: Title Clerk / Receivables Welcome! As one of our dealership’s office administrators, I’m part of a great team working behind the scenes to ensure great experiences for our clients. I bring more than 20 years of automotive industry experience to my role here along with genuine enthusiasm for delivering great service. Originally from Brighton, MI, I graduated from Brighton High School in 2000. My husband, Matt, and I have been married since 2016 but have known each other a lot longer than that from the car community. Cars are a shared interest in our family! He is also in the automotive industry, where he tests catalyst systems for emissions testing. Our six-year-old son is also obsessed with cars, especially hypercars and supercars, and wants to be an F1 race car driver when he grows up. In our free time, we like working on cars, watching baseball in the garage, and taking long road trips in our fun summer car. We also love beach vacations around the west side of Michigan and going to baseball games—Go Tigers! ### Tyler Weed - Profile: [https://serrahondabrighton.adviserly.com/tyler-weed](https://serrahondabrighton.adviserly.com/tyler-weed) - Department: Plus (Finance) - Title: Finance Manager Greetings! I'm Tyler Weed, a Finance Manager at Serra Honda Brighton and Serra Mazda Brighton. I understand that dealing with the financial side of buying a vehicle can be daunting, which is why my aim is to simplify this process and alleviate any stress. My role is to help you comprehend all the available offers and options, ensuring you feel at ease and free from pressure during this important phase. Your satisfaction is my highest priority, and I'm committed to providing you with the information and support necessary for making informed choices. Thank you for considering Serra Honda Brighton and Serra Mazda Brighton. I'm excited to assist you and make sure your experience with us is truly rewarding. ### Vickie Porter - Profile: [https://serrahondabrighton.adviserly.com/vickie-breger](https://serrahondabrighton.adviserly.com/vickie-breger) - Department: Plus (Operations) - Title: Office Manager Since March 2002, working in this friendly environment, surrounded by the most amazing team members, has been an incredible opportunity. I’m grateful to have colleagues who are kind and always willing to help one another. Painting and sketching are activities I enjoy in my free time, along with being an avid reader. US history and World History are my favorite topics. The best days of mine are spent creating new memories with my husband, children, and grandchildren; family is everything to me! ### Wesley Miller-Smith - Profile: [https://serrahondabrighton.adviserly.com/wesley-miller-smith](https://serrahondabrighton.adviserly.com/wesley-miller-smith) - Department: Plus (Management) - Title: Senior Marketing Director Being service-driven with an entrepreneurial heart is the beginning of my story. Growing up on a farm in rural Southwest Missouri instilled in me the drive to work hard while living in service of my morals and values daily. A first-generation college student, I am a proud alum of Northwest Missouri State, where I earned degrees in broadcasting and advertising. Years later, I can proudly say that I'm still fully utilizing my education while being a team player and helping wherever I can to make a difference. They say once you're in automotive, you never leave. For me, this couldn't be more true. I have been in the industry for 15+ years, starting on the automotive vendor side, working with executive managers and decision-makers, and eventually transitioning to the dealership side, where roles are reversed. As the Sr. Director of Marketing, my goal is to provide our valued customers and potential customers with the best possible experience when researching their next vehicle or seeking service and maintenance. The feedback and reviews from our customers are invaluable; they help me to improve the experience for the next person who walks through the door. I am honored and proud to work for the Serra Automotive Organization and to be part of this amazing Brighton Dealership Team.